Duetto
Duetto builds revenue management software for the hospitality industry, serving over 3,000 hotel, resort, and casino customers worldwide — including brands like Virgin Hotels and Nobu. Their finance operations run on NetSuite while customer-facing teams work in Salesforce.
Live in 7 days — compared to the 6-month timeline typically quoted for custom integrations
Sales and Customer Success can check payment status instantly without involving Accounting
Accounting team freed from repetitive data requests and manual exports
"I've been thrilled with how easy it was to install Breadwinner — and how well the integration works."
Christin Miller, Salesforce Platform Manager at Duetto
Website
duettocloud.comIndustry
Hospitality Technology
Location
Global
Employees
500+
Finance System
NetSuite
Channels
Salesforce & Agentforce
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Challenge
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Sales and Customer Success needed to know whether a customer was current on payments before engaging them — but that data lived in NetSuite. Every time someone needed an account's payment status, they had to ask the Accounting team and wait for a response. The company wanted to fix this without a lengthy development project.
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Solution
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Breadwinner connected NetSuite financial data directly into Salesforce, giving revenue-facing teams instant self-service access to payment status, outstanding balances, and invoice history — no NetSuite license or manual handoff required.
How Duetto Went Live in 7 Days and Eliminated Financial Data Bottlenecks
The Problem: Accounting as a Bottleneck
Duetto’s Sales and Customer Success teams interact with over 3,000 hospitality customers worldwide. Before any renewal conversation or upsell, they needed to know one thing: has this customer paid? But that answer was locked inside NetSuite, accessible only to the Accounting team.
The result was a constant back-and-forth. Revenue-facing staff would message Accounting asking for payment status. Accounting would pull the data and respond. Multiply that by hundreds of accounts and the inefficiency compounded quickly — slowing down both teams.
Duetto wanted a fix, but they also wanted to avoid a major development effort. Custom integrations between NetSuite and Salesforce are notoriously complex, often quoted at six months or more.
The Solution: Plug-and-Play Financial Visibility
Breadwinner bridged the gap between NetSuite and Salesforce without custom development. Payment status, outstanding balances, and invoice details appeared directly on Salesforce Account records — visible to any Salesforce user who needed them.
The entire implementation took seven days from start to finish.
The Impact
Sales and Customer Success now check a customer’s financial standing in seconds, directly in Salesforce, without interrupting Accounting. The Accounting team was freed from their role as data gatekeepers — no more fielding status requests or running manual exports.
“I’ve been thrilled with how easy it was to install Breadwinner — and how well the integration works.” — Christin Miller, Salesforce Platform Manager, Duetto
With over 3,000 hotel, resort, and casino customers relying on Duetto’s revenue management platform, the efficiency gains ripple across the entire organization — from faster renewals to more informed customer conversations.